Where the decision moves money and someone has to own it.
Fraud systems, monitoring platforms and models produce more flags than any team can clear. The ones that matter still need a person to disposition them — and to document why. HumanAgent gives that step an SLA and a record.
Scores in the ambiguous band go to a person instead of an automatic decline.
A finance professional checks the assumptions behind a model.
Most alerts are false positives. A trained analyst clears them and documents the disposition.
Evidence assembled by AI, checked by a person before submission.
Line-item mismatches reviewed before payment.
Flagged expenses checked against policy.
If a decision in your workflow needs a qualified person to own it, we can route it. Or read how the API works.